How to Land a Technical Support Job with CompTIA 220-902?

Getting your dream technical support job is surely not a walk in the park. It’s an endless journey of weighing different job options, opportunities and responsibilities. If you are a fresh graduate or those with less than a year experience, job hunting can be more challenging.

With the support of an internationally recognized certification, acing your preferred job is made easier. CompTIA A+ is one of the most in-demand validations among organizations looking for the right fit of professionals for their business.

But before dealing with the reasons why completing this certification helps you land a job in the technical support field, let’s get to know more about the second phase of CompTIA A+, which is taken right after passing the 220-901 exam. Thus, this article is focused on CompTIA A+ Exam Questions.

What is CompTIA A+ 220-902 exam?

First and foremost, you should know that 220-902 is one of the two exams required to fully acquire the CompTIA A+ accreditation. It is highly recommended for those with at least 9 months of practical lab experience. As the second part of the certification exam, you first need to pass the initial exam that mainly discusses hardware and related devices.

CompTIA A+ 220-902 exam consists of a total of 90 questions that are divided into multiple-choice, drag and drop type and performance-based. You are given 1 hour and 30 minutes to complete the exam and must get at least 700 on a scale of 100 to 900 in order to pass the exam.

How does 220-902 help you in your career?

If you are one of the thousands of applicants of a tech support position, getting hired is not a piece of cake. But with CompTIA A+ on your profile, for sure the employers will prioritize you over those with no global accreditation like CompTIA. Time to get into business and list down the reasons why acing both CompTIA A+ certification exams aids you in your career as technical support or desktop support analyst.

Gives you an idea about different operating systems

In comparison to the other required certification exam of CompTIA A+(220-901), which talks about hardware and other devices, 220-902 is more of software concepts. This means that you get to know about different PC operating systems such as Windows, Linux, and Mac OS, as well as Android, iOS and Windows mobile devices. You also get a chance to install and configure different operating systems.

Tackles the fundamentals of cloud computing

Cloud technologies have always been one of the most revolutionary IT advancements of the present generation. These allow computer system resources to be available even without direct active usage. Hosted through the Internet, these make storage and computing power easier to use and versatile. And for people who are preparing for 220-902 exam, you will learn the basics of cloud computing, including a range of cloud operational procedures.


Configures network connectivity

Most organizations are vastly dependent on reliable network connectivity to keep their business running. Any downtime or outage can greatly impact their service, so as their profits. With such importance, knowledge about network connectivity is constantly on a high scale. Passing this particular certification exam provides you with the needed technical skills related to network connectivity. Applicants are geared with understanding on how to utilize connectivity, as well as access, gather and share vital data across your business and other enterprises. Moreover, it helps you effectively assess and handle network concerns, either PC or mobile device and further discuss connectivity in a normal Small Office or Home Office (SOHO) environment.

Furnishes anti-virus tools

With the endless kinds of malware and other computer threats, it is always presumable that networks are always at risk. And to combat these issues and provide continuous protection, there are various anti-virus tools you can take advantage of. Anti-virus, from the word itself, ensures that your system is clean and safe from harmful attacks such as worms, virus and the like. These are thoroughly discussed when you prepare for the CompTIA 220-902 exam. From preventing computer risks to removing malware infection, you’ll gain impeccable information about network security and care. Through a series of scanning processes, you can straightforwardly detect suspicious links and files containing possible malicious programs.

Implements security control measures

Delving deeper into security aspects, the 220-902 exam also converses between security and access control measures. These topics revolve around security policy, authentication, encryption, and firewalls. With a job in technical support, you need to make sure that all data and other contents are securely protected from any unauthorized access. Encryption and authentication are imperative because it keeps all vital and sensitive information?like chat histories, emails, credit card numbers?intact and secured. And having systematic skills and comprehension about these topics beforehand will surely make you a standout for the employers.

Supports basic PC maintenance

Moreover, 220-902 exam touches some parts of PC maintenance, which is discussed comprehensively on the 220-901 exam. Still, with this particular exam, you can perform basic PC upkeep, allowing you to work with your other job responsibilities. This includes software troubleshooting using operational procedures. As a result, you can communicate and support customers effectively, which are highly important in a tech support role.


As a technical support professional, your job is quite a challenge. But this kind of challenge is definitely interesting and valuable. Blessing you with profound knowledge and practical skills, CompTIA A+ 220-902 prepares you to the real world.

With its foundational objectives, you become a well-equipped and dependable technical support professional who can effectively manage various transactions and resolve different IT issues. To pass the certification exams successfully, check pass4itsure, ExamCollection, Exam-Labs, websites to find a great collection of the valuable material for your exam preparation. Wish you success!

This entry was posted in All Posts. Bookmark the permalink.

1 Response to How to Land a Technical Support Job with CompTIA 220-902?

Leave a Reply

Your email address will not be published. Required fields are marked *